Client Reviews for Downunder Travel
Jason comes through …. again!
Jason arranged our first trip down under in 2016 – to Auckland, the south island of New Zealand, Tasmania, Melbourne, and a large part of Queensland and New South Wales. It was an amazing trip, and we saw and did so much.
When we decided to go back to Australia with friends in late 2019, there was no question that we would ask Jason to make the arrangements again. He asks enough questions so that he knows your priorities and preferences, and offers ideas and suggestions as only an Aussie could. Together we planned our itinerary for Queensland, NSW, Western Australia, Rottnest Island and the cross-continent India Pacific Railway. He handled everything – flights, car rentals, transfers, hotels (always up to our standards and within walking distance of where you want to be), and amazing excursions. All we had to do is show up, and enjoy a worry-free vacation. He even reached out while we were on our vacation with a heads up about road closures due to the fires, and made us comfortable that he would troubleshoot if we ran into any difficulties. Fortunately, his arrangements were flawless.
We will go back to Australia in a couple of years, and Jason will definitely be involved again. In the mean time, we are considering trips to Southeast Asia and Africa, and we will be reaching out to Jason for his expertise.
The level of service was superior to any other group booking I have been on
If you are looking to get away and disconnect from everything. This is the package to help you do that. The helpful staff at Downunder Travel not only were familiar with the destination but as their staff and ownership frequent it, the level of service was superior to any other group booking I have been on. There is a good mix of families, active couples, senior couples and singles in the group. Everyone mixed well together and there were planned events that you could opt in to or just do your own thing.
Lagoon Breeze Villas was the perfect location. It is on the quiet side of the island away from town. No hussle or bustle. Just the occasional rooster or dog barking (which you cannot escape no matter where on the island you are).
The biggest decision you have to make is when to get up, what to eat for breakfast and whether you will snorkel or kayak. Leave your cares behind as the staff at Downunder travel have taken care of everything for you.
I would highly recommend Downunder Travel and have to my family and friends in Alberta, BC, NWT and Ontario. They are the experts for the South Pacific and it shows in their relationships.
Kia Orana – Be Happy
Many thanks for the assistance with booking as well as in-destination
Our third visit to Rarotonga was everything we had remembered and Lagoon Breezes offered the perfect accommodation. Watch out for the roosters making early rising easy!
The sun shone with warm breezes!
The property was beautiful, clean and inviting!
Riding the bus is an experience everyone should do- warm friendly residents with smiles and warm conversation. The bus drivers were very competent and friendly with a smile stopped wherever you wanted and picked up everywhere.
A warm welcome was offered by the staff always.
Anyone looking for perfect safe destination will find it here!
Many thanks to Downunder Travel for the assistance with booking as well as at destination.
You took the stress out of planning such a huge vacation
I want to thank you again for an amazing trip to Australia! It truly saddened us that we had to come home. Thank you for researching and reserving such beautiful accommodations and fun excursions. You took the stress out of planning such a huge vacation. It would be such an undertaking trying to plan this trip across the globe.
Again, thank you for all of your hard work! You definitely come highly recommended by us!
Thank you for all your hard work. It was an amazing vacation
Thank you again for all your hard work. It was an amazing vacation. I feel like as a family we truly unplugged and really relaxed and enjoyed this experience together. The snorkeling, reef fishing, weaving, crafting and so many other cool things made this adventure fantastic! Going to Aitutaki was definitely a highlight. What a stunning place. My only bad comment would be, we should have gone for 3 or 4 weeks, haha.
I loved the quiet slow pace of the islands and that they really respect work/life balance. It was very difficult leaving for sure but look forward to going back in the future. We met so many wonderful people and your family was so great, thank you again.
Our communication with Downunder Travel was excellent
I receive emails from Travelzoo – as I was scrolling through, an offer popped up to spend Christmas and New Years in the Cook Islands. Since this was a destination on both my husband’s and my bucket list I made a quick phone call to him to see if he wanted to go….it was an enthusiastic YES as an answer.
After a quick email to Downunder Travel our travel plans were in the works. Our communication with Lori [Downunder Travel Vancouver] was excellent. She took the time to answer all our questions promptly and to help with extra arrangements for a car etc. Raratonga is one of the most beautiful places I have been in my life, both the scenery and the people were wonderful. The snorkelling is some of the best we’ve ever done. This is one place that we will definitely be returning to – and Downunder Travel will be in charge of our arrangements.
thank you for a trip of a lifetime in Australia and Fiji
We would like to thank you for a trip of a lifetime in Australia and Fiji. Words cannot fully describe it but we will try…from the get go everything went very smoothly without a hitch from our all connections, transfers, planes, trains, cars and boats …all “on time” and as you had listed on our manifest which became our “bible’. Even when we had problems on the flight home you were there to help us smooth the way back home.
As for the holiday itself you booked us some fantastic excursions. For us the highlight was probably Matamanoa Island on Fiji and the Blue Lagoon Cruise where we were able to relax and just enjoy the greatness of the island life and all it has to offer. Other highlights included the camping and hiking at Ayers Rock , the Indian Pacific rail ride and the Blue Mountains and of course the perfect accommodations everywhere, particularly in Sydney on the “Rocks” overlooking the Opera House and the Sydney bridge.
We could go on about our fun-packed vacation but would just like to say you did your company and us proud and we both appreciate it.
such an amazing job of organizing everything
What a wonderful trip! You did such an amazing job of organizing everything and it all went off without a hitch. Don’t know how you managed it!! The accommodations were fantastic and all the tours were terrific.
So, thank you so very much for organizing such an amazing adventure; it was a pleasure working with you!!
Every part of the trip went as smoothly as possible
Just got home from our trip of a lifetime, and it was fabulous. Thank you so much for all of your help.
Manuia in Rarotonga was great. Nice and quiet, great location, and we were put in a beachfront room, I think because they were working on a couple of other rooms. Overall it was beautiful.
Our hotel in Sydney was another great choice…perfect downtown location. Beautiful historic old building, which of course comes with a few pros and cons, but we really loved it.
We had a great time in New Zealand, visiting, and travelling the countryside with our daughter and her husband.
And of course Matamanoa, Fiji was awesome. The Bures beside us were empty, and we pretty much had the beautiful beach right outside our door, to ourselves. Just getting to the island itself was a great experience…stepping off the ferry, onto the small boat, and then stepping right off that into the water on the beach! A great arrival.
Every part of the trip went as smoothly as possible. It was great to get off a plane and have a driver waiting, holding up your name. We also thoroughly enjoyed the Air Canada Lounge passes you gave us!
Once again, Thank You!
all the necessary details to make our trip enjoyable and worry free
We had decided to take a trip to Australia, New Zealand and the Cook Islands. We wanted some help in the planning so we went to Downunder Travel to help us put this together. We felt it would be best to have someone from the region and who has been where we wanted to go. We were not disappointed. They laid out a great travel plan and all the necessary details to make our trip enjoyable and worry free. We had a wonderful experience. If you are heading to that area I would recommend getting in touch with them.
thank-you for a most memorable trip
I wanted to let you know that we made it back safely from our grand trip. We would like to THANK YOU for planning such a well-organized trip; everything was perfectly planned. The hotels were great not to forget the great overwater bungalows in both Moorea and Bora Bora, with the accommodations at Bora Bora being a little bit more luxurious. We enjoyed all the tours and had an opportunity to experience many amazing sights such as Kangaroo Island, the Great Ocean Road, Milford Sound, the Glacier in Franz Josef, Abel Tasman and the geyser in Rotorua to mention a few. We were able to make every tour as planned with the exception of the Wanaka Lake Cruise and Nature walk which was cancelled due to bad weather.
The transfers were perfect and made pickups from the airports and hotels seamless and less stressful.
Again, thank-you for a most memorable trip!
Your planning was spot on
We’re back after a magnificent journey. We have a few thousand pictures and many wonderful memories.
Your planning was spot on – even when we didn’t believe the experiences could be topped something else raised the bar again. Doubtful Sound was fantastic especially in the afternoon’s dose of sunshine! Hope that we can get together and share some of our experiences and recommendations in the weeks ahead.
Many Thanks Again
All details were taken care of
We would like to send a big thank you to Nikki and Downunder Travel for organizing our recent trip to Australia. All details were taken care of and our holiday couldn’t have been better. The hotels were conveniently located and were within walking distance or a short subway ride to the “must sees” in each city. All transfers to and from airports were excellent, no lengthy waiting or worrying about missing a flight. Nikki booked a number of extras for us (City Flexi Passes, Great Barrier Reef excursion, Australian Zoo) and again everything went very smoothly.
We highly recommend working with Nikki and Downunder Travel if you are planning a trip to Australia.
I can’t say enough about how wonderful the experience was
My husband and I had the pleasure working with Nikki in planning our dream vacation to Africa. I can’t say enough about how wonderful the experience was! Nikki was patient, very knowledgeable and ensured all the details were perfect. We are very grateful because our trip to Tanzania was amazing!!! Any questions and concerns we had Nikki was always quick to address and she really went above and beyond. Would absolutely recommend and do it all again.
All good, had a wonderful vacation
I will start at the beginning the flights were really good, I am so glad we went premium economy. The plane going was a 789 much newer and nicer then the plane coming home which was A380-800J, but it was a nice experience to sit in the upper deck. Also, you were right about the flights coming home and it is definitely best to keep moving. With all the airport security and walking it didn’t really seem that long between flights.
Tours -all small groups, Max 12 people – All very good.
Melbourne Accommodation was brand new 2 Bedroom / 2 Bathroom with Balcony and view of the Yarra, also in a great location, thank you.
Sydney Hotel room was in good shape aside from the bathroom looking tired, but still 4.5 Stars and you cannot beat the location. Would definitely stay there again.
All good, had a wonderful vacation!
Thanks so much
Thank you for organizing an excellent itinerary
Thank you again for organizing an excellent trip for us.
The hotels were first class, the flights and airlines were great- Air New Zealand was especially good.
Your expertise in listening to our travel interests and matching it with a variety of individual tours matched our expectations perfectly. We enjoyed every minute! All of our pick-up and drop-off arrangements were on time and nice vehicles.
Uluru, the base walk around Uluru, the Kings canyon hike, Low Isles Sailaway, Half day Eco tour in Blue Mountains, Sydney Outback tour to Chase National Park, The Sensational Sydney Cruise, Concert at the Sydney Opera House. All the rest were excellent as well. The Ghan was a wonderful train experience from Adelaide to the Outback.
But honestly, every day tour, hotel, transfer, airline, train you suggested and arranged met or more often exceeded our expectations for what we wanted to see and do.
So, thank you again for organizing an excellent itinerary for us- we enjoyed it immensely!!!!
Huge THANK YOU
I just got back from Fiji, I want to give you a huge THANK YOU for arranging all of the travel and accommodations for me.
Everything was so seamless, from our landing at Nadi airport and being driven to the docks via the private driver, to us having a fabulous stay at our resort. It was beautiful. The Fijians are so soft spoken and so kind. We even got to participate in our first Kava ceremony. We met a couple who also told us about Blue Lagoon Cruises and it will definitely be something my husband and I would love to do in the future.
Funny thing is on the way back I didn’t realize that a Tourist Fiji driver would also be there to pick us up and we almost got onto the Shuttle bus with everyone else! It was quite the pleasant surprise as we were dreading getting on the crowded bus.
Thank you so much again for arranging a wonderful trip. Many of our friends have already commented on how beautiful and amazing Fiji looks. Hopefully I can send some new travellers your way soon.
The best travel agent I have ever dealt with
Thanks so much for being so throughout. You are the best travel agent I have ever dealt with. We are going to need your help again when we travel to Singapore and Japan.
I wouldn’t have put it all together the way you did!
I just wanted to thank you for all the great advice and information that you provided for our recent trip to Australia. I am the type of traveller that tends to search on in the internet and book things on my own, so using a travel agent for our trip wasn’t my first thought. However the trip we had planned was quite complicated with multiple destinations which involved several flights, varied accommodation, local transportation, and tours and I know I wouldn’t have been able to put it all together the way you did. This was a trip that we booked with short notice which made it even more complicated. Once we met with you, I felt like a weight was lifted off my shoulders, and I had confidence in your recommendations. You really know Australia and it shows. I truly felt that we had a better vacation because of you. The tours in Tasmania and the Daintree were spectacular, and everything went very smoothly from start to finish. I felt that we received excellent service and advice and we really got great value for our travel dollars. We have recommended you to several friends, and will be calling on you again in the future if our travels take us ‘down under’!
Super Thank-You for completely arranging our 5 week trip!
We would like to say a super Thank You to Jason Webb at Downunder Travel. For completely arranging our 5 week trip to New Zealand, Australia, Bora Bora, Paul Gauguin Cruise in Tahiti & return to Canada. Jason booked all our airline travel, chauffeur pick ups, & travel dates. These were very convenient scheduled & were all on time. Twelve air planes in 34 days. Jason had the knowledge & experience to pre-book excellent hotels, exceptional tours & timely transfers. We had a memorable, enjoyable carefree trip due to Jason’s knowledgeable preparation.
Selection of excursions were suited to our interests
Kudos to Sawyer, our travel agent from Downunder Travel, who did a fantastic job of arranging our trip to Fiji. Her attention to detail was impeccable.
We were delayed for takeoff from Calgary to San Francisco due to weather and Sawyer helped us with our hotel bookings and transfers en-route to San Francisco. As well, she automatically readjusted our Fiji itinerary to coincide with our missed arrival dates in Fiji.
When we were planning our trip, we told Sawyer what our interests were, and her selection of excursions were exactly suited to our interests. Her choice of accommodations was excellent.
Best Vacation Ever
Jason created the Best Vacation Ever for us – a month long trip to Australia travelling the east coast, the Red Center and south. All arrangements, locations, excursions, transfers were well executed which resulted in a stress free vacation for us! Thanks so much for your attention to all the details. Would definitely recommend that others trust Jason to make their entire trip as spectacular as ours was.
Gregory’s and Short’s
We will be recommending you to anyone we know
We absolutely loved our vacation, Jason! Kudos to you with your recommendations, bookings, etc. Everything came off without a hitch – excursion pickups, airport shuttles were always on time. We made out great driving on the wrong side of the road, and steering wheel on wrong side of car lol. Air New Zealand was a great choice for our main flights, flight attendants came to our seats and thanked us personally for flying with Air New Zealand. Again, we have to thank you so much Jason for helping us plan such a fantastic vacation – such a great time. Hopefully we will vacation in another area you sell and we’ll need your services again. We will definitely be recommending you to anyone we know.
A Phenomenal South Pacific Adventure
A special thanks for putting my phenomenal South Pacific Adventure of a lifetime together. Much appreciation for all the hard work that you have endured to make my trip a most memorable adventure. I have totally enjoyed every aspect of the trip. I will definitely recommend this itinerary to anyone looking for a trip of a lifetime.
Wonderful Thailand and Myanmar!
Thanks for organizing and planning our recent trip to Thailand and Myanmar. We had a wonderful, magical month on some Thai islands, and tremendously enjoyed Mandalay and particularly, Bagan. The hot air balloon ride, is not to be missed. Our next trip to that part of the world , we will certainly use your expertise Andree.
Ghan Platinum Trip
Just to let you know we arrived safely back home late yesterday after a wonderful trip. Thank you for setting it all up. We saw almost no rain but the day that it did rain was when we arrived in Darwin. Having Platinum [The Ghan] meant our transfer bus was right beside the train whereas the Gold passengers had quite a walk to get to the station. The train is almost a kilometer long so it meant a walk in the rain for some.
Melbourne, Cairns & Sydney!
The tours in Melbourne, Cairns and Sydney were exceptional. The guides were all very informative and helpful when explaining the sites, sometimes throwing in their own personal stories too. In Melbourne we enjoyed: the hop on/off bus tour, the Central Historical tram, the Treasury and ANZAC Memorial is is very worthwhile, The Great Ocean Road with our small group tour was fabulous and the Penguin Parade with underground viewing is definitely a must-see! The Cairns tours are remarkable; I enjoyed our small personalized group travel to Frankland Island (including guided walk), the Kuranda Train, Skyrail and Hartley’s offered a great variety and St. Monica’s Cathedral with its stained glass windows are a hidden gem! In Sydney, we enjoyed so much; the Ferry boat was easy to manage, The Sydney Opera House was definitely a highlight, our Harbour Cruise was fantastic and our Blue Mountains tour with hike was lovely, definitely another must-experience.
In addition to the terrific tours, our flights and connections were seamless and the personal touches and the variety of experienced offered on this trip was one of a kind! I look forward to working with you again in the not too distant future!
3 Week Australia Trip!
Our family would like to thank you for coordinating an amazing trip to Australia! We only had 3 weeks but we were able to experience so much with an itinerary that was seamless and worry free!
Every spot was memorable, from the Grampians to Kangaroo Island, to a liveaboard on the GBR and the bright lights of Melbourne and Sydney – a spectacular country and can’t wait to go back!
We definitely recommend Downunder Travel and are grateful to Andree for all her help and expertise in creating a wonderful adventure!
NZ and Cook Islands
“Jason planned our 3 week honeymoon to New Zealand and Cook Islands in October 2016. Jason was very knowledgeable and saved us so much time not trying to plan the trip details ourselves! We had an amazing time, with everything going smoothly. Overall, happy to recommend his service to anyone else planning to go “down under” 🙂 .”
Australia, Africa, and more!
“A group of 9 travelers wanted to do a tour of Australia. 4 of us have been using Jason at Downunder Travel since 2005. We are a group with agricultural interests so we were hoping to see the diversity of Australia with as many ag components as possible. We met with Jason and he compiled an itinerary for us which gave us another trip of a lifetime. Jason’s attention to detail is truly amazing. Everything happened without a glitch which makes for a worry-free holiday. He also allowed for some free days if anything needed rearranged. We are already planning our next holiday with his company. Kudos to Jason!”
Southern Africa 25 Day Tour
“Heard about this place through a friend and decided to inquire about a trip to Southern Africa. Jason did a fantastic job with very little time and set up a 25 day trip, flights included. Was excellent at every stage and everything went off without a hitch. Would absolutely recommend, and will most definitely be a repeat customer.”
New Zealand Self-Drive
“We spent 6.5 wonderful weeks exploring both Islands in New Zealand. Jason met with us to understand our interests and a sense of where we hoped to travel while there. Accommodations, day trips, half day tours etc all ran without a hitch. At one point we thought we might be seeking medical assistance at a drop in clinic. Not sure about the process with Medical Insurance, we sent him a note to which he quickly responded and we really appreciated. We are very thankful for the arrangements and bookings that helped make the time there truly great. Thanks Jason.”
“Our group of 4 travelled to Africa, 4 different countries, many flights, hotels and tours under the guidance of Jason at Down Under Travel. The trip was amazing especially the safaris. Jason’s attention to detail made this trip outstanding. Truly a trip of a lifetime that was arranged perfectly. Don’t hesitate to book with this company, you will not be disappointed.”