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Frequently Asked Questions

Answer Your Questions With Our FAQ's

Please see our below frequently asked questions. Contact us for further information, included booking processes and trip information. We are always happy and here to help!

Our aim is to have all your questions answered so that you’ll have the confidence to proceed forward and embark on your dream vacation. If you can't find the answer you are looking for, please contact one of our agents and we will be able to assist you further.

General Information

Frequently Asked Questions

Can I select my seat?

Many airlines are charging their early seat selection requirements to a nominal charge. If requested, we will pre-assign your seat on your behalf. We are not responsible for seat changes done by the airline. All pre-assigned seats are subject to change without notice by the airline.

What is the difference between Economy and Premium Economy Class?

Premium Economy is a class of service on long-haul flights between the west coast of North America to the South Pacific. Premium Economy offers a spacious, comfortable experience with many of the luxuries of Business Class, without paying the full Business Class price. Extra seat width, legroom and recline, video and audio on demand and in-seat power for your laptop, are some of the features offered in Premium Economy. Some airlines will provide Business Class meals in the Premium Economy cabin.

Why book with a Travel Agent or Destination Specialist?

Our level of experience.  We make it our business to know all airline and operator options as well as the best time of year to go for what will suit your interests and budget.  With endless amounts of information online, it is easy to get lost in the sea of options and online reviews.

Something can go wrong.  Of course you don’t want to think about something going wrong on your trip but the reality is, misadventures can occur.  Having an agent readily available to help you navigate a cancellation, process a refund on a particular excursion, and so on, is not only convenient but time-saving as we can be the main contact point of all aspects of your vacation.  Plus, we can help inform you which insurance plan can best suit you to help cover various costs associated with cancellations and interruptions.

Planning a trip takes a lot of time. Why waste time searching for the best deals, reviews, airfares, hotels, tours, train reservations and travel insurance? We’re happy to take a load of off your shoulders and do the dirty work for you! We’ll keep you in the loop during the entire process and ensure that the options we send your way meet all of your needs.

We work for you, not the travel companies. Our specialists do not sell you anything you don’t need. We are here to assist you in booking your dream holiday and will go to great lengths to ensure your trip is as memorable as can be. Nothing is more satisfying for us than having a happy client who has nothing but good things to say about their trip and their specialist!

Destination Specialists have the inside scoop on the deals within the travel industry. If you’re looking to get the best bang for your buck, we are the way to go. We work within the parameters of your budget and will be on the lookout for savings in any way possible for you. We can inform you when the best time to travel is – because sometimes switching your dates by one day can save you hundreds of dollars!

Travelling to Australia from Canada

Can Canadians travel to Australia without a visa?

No. With the exception of New Zealand Travellers, all international tourists (including Canadians) must acquire a visa to travel to and enter Australia.

What are the best places to visit in Australia?

Australia is home to many tourist attractions. There is something for everybody in the Land Down Under; some of the best places in Australia include:

  • Sydney: Visit the iconic Sydney Opera House, the many cultured theatres and museums, or the multitude of festivals.
  • Melbourne: A contemporary city brimming with both modern and old-time architecture, Melbourne is a magical getaway offering an escape you’ll be hard-pressed to find elsewhere.
  • Cairns: The perfect tropical vacation destination, Cairns is a paradise located on the Coral Sea, offering enchanted escapades to the Great Barrier Reef and stunning rainforests.
What are the best vacation packages to Australia?

Some of the best Australia vacation packages include:

  • Australian Icons: A 10-day, see-it-all Australia vacation package that boasts excursions through Sydney, Ayers Rock, and Cairns. Enjoy remarkable experiences at the Great Barrier Reef, the tropical north of Queensland, and the rugged mountain ranges of the Northern Territory.
  • Australia Long Stay: Enjoy a 29-day winter escape with the Australia Long Stay package. The golden beaches, perfect temperatures, and endless options for fun activities make this package one of the best!
  • Romantic Islands: The Romantic Islands package is a 17-day island-hopping Australian adventure. Perfect for a couple’s retreat, honeymoon, or anniversary, this Australian package is the ideal getaway for celebrating your significant other.
What season is the best season to visit Australia

Australia offers an almost perfect climate year-round. This weather makes the country a great vacation destination regardless of the season. Visit any time of year for amazing sceneries and experiences to create memories that will last a lifetime.

What currency does Australia use, and where can I exchange it?

AUD (Australian dollars) is the native currency of Australia. Consider using the XE Currency Converter to assist you with converting your money to Australian currency at the market exchange rate. You can also exchange your cash for AUD at airports, hotels, and banks.

What is Australia known for?

Australia is renowned for its expansive outback territory, world-class beaches and surfing, unique wildlife, and abundant natural wonders (the Great Barrier Reef, Shark Bay, Twelve Apostles, Uluru, and much more).

Can I combine a vacation package for Australia with other countries?

Of course you can! You have the option of combining with New Zealand and the Fiji Islands.

Travel Australia FAQs

What is Australia’s Weather & Climate like?

Most of Australia has four distinct seasons. The north experiences a tropical climate consisting of wet and dry seasons. Summer goes from December to March (29 °C is the average temperature), autumn starts in March and goes to May, winter begins in June and goes to August (13 °C is the average), and spring is from September to November.

What’s the ideal time to visit Australia?

The best times to visit Australia are spring and autumn. Some reasons why these are the ideal visiting times include:

  • More affordable international flights
  • The weather is at a comfortable temperature (not too hot or too cold)
  • Travel conditions are near perfect
What regions in Australia are best at different times of the year?

Regions to the North, such as Tropical Queensland, the Top End (Darwin, Kakadu), Broome, and more, are most enjoyable to visit from April to September when temperatures during the day average between 19°C-31°C and it hardly ever rains. In contrast, June, July, and August are the bustling months in these regions; book your tours and accommodations ahead of time.

Summer in Australia (December to February) is a great time to tour the southern regions— Victoria, New South Wales, South Australia, Tasmania, and other southern states of Western Australia. Even during winter, these parts seldom dip below zero degrees. Moreover, snow is only found in ski meadows or mountains.

Suppose you want to take one round trip to all of Australia’s regions. In that case, September to April is ideal. The reason being is the weather is warm enough to visit the southern states’ beaches and cool enough to avoid the rain and humidity.

Am I required to have a Visa and Passport to enter Australia?

You must possess a visa or a valid Canadian passport to enter Australia. Or you must have an approved Electronic Travel Authority (ETA). The majority of U.S. passport owners visiting Australia for business or holiday purposes for less than 3 months (90 days) can get an (ETA).

What are the languages spoken in Australia?

Torres Strait and Aboriginal Island languages are used by less than 1% of the population. In contrast, the most common dialects (save English) are:

  • Arabic
  • Mandarin
  • Vietnamese
  • Cantonese
  • Punjabi
  • Greek
  • Italian
What’s the official currency of Australia?

The Australian Dollar (AUD or AU$) is the official currency of Australia and what you’ll use during your stay. A dollar equates to 100 cents. Australian currency comes in $5, $10, $20, $50, and $100 banknotes. Also, both $1 and $2 dollars are available in coins.

What are the best vacation packages to Australia?
  • Essential Australia: This package provides life-changing experiences to Australia’s most iconic city, Sydney. The trip is accompanied by an excursion to the world-class city of Melbourne with its busy laneways and enthralling arts centres and museums.
  • Australian Long stay: The Long Stay vacation package is a 29-Day getaway. Filled with stunning views and cultural experiences, this escape will create memories you’ll cherish for a lifetime!
  • Australian City & Reef: Begin the trip in Sydney surrounded by iconic sights such as the Syndey Opera House and take your escape to the Great Barrier Reef (the world's largest coral reef system).
  • Brisbane and Melbourne: Immaculate beaches greet you on arrival to an experience of peace and tranquillity. Experience Australia’s unique wildlife and modern urban developments on this 12-Day excursion.
  • Melbourne and tassie self-drive: Imagine 14 days of fine dining and a whole day's trip to the stunning Great Ocean Road.
  • Rail and Wildlife: Australia is home to some of the world’s more eccentric wildlife. And with this getaway package, you get to experience it all.
  • 14-Day Country & Coast: Experience world-class wineries and white-sand beaches. Travelling the open roads allows for opportunities to experience unforgettable vistas and activities.
What are the best places to visit in Australia?
  • Queensland: Known for its immaculate beaches and coastal scenery, Queensland is the perfect getaway package. Escape to a luxurious shoreside resort with stunning ocean views and accommodations that support your rich experience.
  • New South Wales: This world-renown state is esteemed for its national parks and coastal towns. You can explore the many spotless beaches along the east coast, ideal if you’re seeking a panoramic self-drive getaway.
  • Victoria: Experience the Great Ocean Road, incredible wildlife experiences, and the vibrant city life of Melbourne in Victoria. From cultural experience and sporting events to high-end rooftop restaurants and cafes with delectable food, Victoria is a state you’ll never forget.
  • South Australia: South Australia boasts dramatic and unique areas to explore. From its celebrated wineries to the renowned outback, there is no shortage of things to do or places to see.
  • Northern Territory: When you travel to the Northern Territory, you can enjoy cultural experiences, national parks, camping, stargazing, and more on an unforgettable excursion.
  • Australia Capital Territory: ACT is home to Australia’s Capital, Canberra, and also holds the distinction of being Australia’s smallest Territory. The rich museums (all of which offer free entry) provide a wealth of enlightening experiences with displays and exhibits that can educate the whole family.
  • Western Australia: Western Australia offers something for everyone. Its world-class beaches, wine, and food will make you feel as if you've landed in paradise. And the West Australian outback is unlike any other, offering rough and rugged coastal views that connect with the outback!
  • Tasmania: Known for its rainforests and majestic coastlines, Tasmania is a natural oasis and is often considered to be one of the best-kept secrets of Australia vacation destinations!
How can I get cash in Australia?

It’s a simple process to exchange your native currency for Australian dollars. Numerous exchange shops are located at hotels and airports for your convenience. However, you should avoid performing a cash exchange at the airports due to their poor rates.

What electric voltage does Australia use?

Australian electricity operates on 220-240 V and 50 Hz. Ensure your electronics are compatible with 220 – 240 volts (V).

Is insurance necessary when I travel to Australia?

No. You do not need travel insurance when visiting Australia; however, it is recommended. The reason being is Australian medical care is quite expensive for visitors. Therefore, travel insurance can save you money if something happens that requires medical attention during your visit to Australia.

What is Australia’s beach safety like?

Lifeguards and Surf Lifesavers make Australia’s beaches safe. But you should always research the beaches closest to you to see which ones are most secure.

When is Australia’s jellyfish and stinger season?

Australia has jellyfish and stingers in their oceans year-round. But October to May is when they’re at their peak numbers.

What should I know about driving in Australia?

Australian drivers operate on the left side of the road. Be sure to always use pedestrian crosswalks when possible and don’t forget to look both ways when crossing the street.

What essentials should I bring on my visit to Australia?

While you may be inclined to stuff your bags, it’s unnecessary. A few essentials are all you need. And these essentials include:

  • Towels
  • A power adapter
  • A hat
  • A water bottle
  • Breathable clothes
  • Sunscreen
  • Toothbrush, toothpaste, dental floss, etc

Travelling to New Zealand from Canada FAQs

When is the best time to travel to New Zealand?

New Zealand is a year-round destination though most people prefer spring through (travelling mid-September through mid-May).  The summer in New Zealand is between December to March. The northern portion of the country (top half of the North Island) enjoying a subtropical climate suits the shoulder seasons very well.

What types of activities can I enjoy in New Zealand?

Anything from hiking, kayaking, diving, bungy jumping, jet boating, sailing, food and wine tours, and more!

What is New Zealand often known for?

For many, mainstream pop culture recognizes New Zealand as a filming destination known as “Middle Earth” from Lord of the Rings or The Hobbit!   But the country is well-known for a variety of beautiful scenery throughout the regions, lovely uncrowded beaches, and adventure!

How can I learn and connect more with Maori culture while travelling there?

Connect with the Maori culture by partaking in dinner performances, joining a Māori Hāngī, and some land Maori-guided tours may enable you to visit a Marae.

What is there to see, and where’s the best place to take pictures?

Stop and smell the fresh air while sipping one of the region’s world-class wines, overlooking the country’s magnificent mountainous landscapes or serene coastlines. Photo opportunities abound around every corner, with great natural beauty from the forests to the mountains to the coastal areas.

What are the best vacation packages to New Zealand?
What can I find in North Island - New Zealand?

Learn more about North Island - New Zealand.

What can I find in South Island - New Zealand?

Learn more about South Island - New Zealand

What is the currency used in New Zealand?

New Zealand Dollars, equivalent to about 85-90 cents in Canadian dollars.

What languages are spoken in New Zealand?

The primary spoken language in New Zealand is English. The Māori language of the indigenous people of New Zealand is also recognized as a national language.

Is it safe to travel to New Zealand?

New Zealand is considered a very safe destination. We recommend that all our travellers purchase travel insurance to cover theft, loss, cancellations/travel interruptions, accidents and non-pre-existing medical problems. Take necessary travel precautions; bring sunblock and sunglasses, and have copies of your essential documents.

Why should I book my trip to New Zealand with Downunder Travel?

Click here to find out what sets Downunder Travel apart from other travel agencies. 

Have more questions? Contact us to speak with one of our destination specialists at 1-866-470-4414

Travelling to Fiji from Canada FAQs

When is the best time to travel to Fiji?

We recommend traveling to Fiji from May through September to avoid the wet seasons. These months are typically the highest temperatures, with the clearest blue skies found throughout the year in Fiji.

What is Fiji famously known for?

If its the culture and heritage experiences you seek, Fiji has much Indian, Chinese and European ancestry and an indigenous Fijian background. 

There are many sought-after experiences to be had in Fiji, such as:

  • River rafting
  • Off-road buggies
  • Parasailing
  • Shark diving
  • Golfing
  • 5-star scuba diving and more. 

Speaking of diving, Fiji has been dubbed as the “Soft Coral Capital of the World” for its diverse marine life and stunning coral reefs and its many PADI/SSI affiliated dive operators.

What is the climate in Fiji like?

Fiji enjoys a tropical island climate year-round, with most months reaching temperatures around 30°C. Fiji is a sunny and tropical climate with the cooler months being from May through November when temperatures range from 19ºC to 29ºC. From December through April, with temperatures ranging from 22ºC to 33ºC.

What are the best vacation packages to Fiji?
Are vacation packages to Fiji suitable for nature buffs?

For the nature buff, you’ll love exploring through intact or mangrove forests, river gorges, serene and near-empty coastlines, waterfalls pouring into cool, swimmable pools and of course, the wildlife home of a variety of unique birds, mammals and reptiles!

Is travelling to Fiji safe?

The islands of Fiji are generally safe destinations for travel. Fiji has a relatively low crime rate, few endemic diseases and a great health care system. With common-sense, you can safely enjoy Fiji. However, as with all travel at home or away, you should observe the same precautions with your personal safety and possessions.

Can I customize my itinerary and vacation package to Fiji?

Absolutely! At Downunder Travel, you are not restricted to our ready-made packages. We can customize and build a trip for you!

What types of activities does your vacation packages to Fiji offer?

We recommend booking the Fiji Island Discovery vacation package. 

Some of the best ways to discover Fiji is to island hop, this itinerary allows you to experience four islands and the main island. Escaping to the islands is super easy with daily scheduled ferries and water taxis. You can experience snorkelling, swimming with the turtles of Fiji, shark diving and more!

What languages are spoken in Fiji?

English is the official language. Fijian and Hindustani are also spoken.

What are the currency and customs like in Fiji?

In Fiji, the basic currency unit is the Fijian dollar (FJD). Tipping in Fiji is neither customary nor expected, except for tour leaders. There is no currency limit, but you must declare amounts over FJD$ 10,000. If you need prescription medicines, you should have a prescription from your physician advising that the medicine is being used under a doctor’s direction.

Does Downunder Travel have destination specialists who can help me plan my vacation package to Fiji?

Our dedicated Destination Specialists travel to Fiji regularly to uncover the latest and greatest information on resorts/hotels and overall experiences.  It’s a tough job, but the passion we have gets us through it! We are constantly taking in-house training from the many suppliers who come from the South Pacific every year especially to visit us and keep us up to date. Fiji has been a very special place to Downunder Travel for many years now.

We work alongside great contacts at the tourism board, Fiji Airways and suppliers throughout the incredible Fijian Islands. Contact us to speak with a Destination Specialist and enjoy our Fiji vacation packages.

Why should I book my vacation package to Fiji with Downunder Travel?
  • 15+ years of experience
  • Detailed & customizable itinerary
  • Guided adventures
  • Destination Specialists 

These are just a few things that set us apart from other agencies. Discover here Why choose Downunder Travel

Feel free to read reviews from our clients, both new and regular!  

If you have any questions, get in touch with us at 1-866-470-4414.

Pre-Travel FAQs

What should I do if my flight is delayed or cancelled?

If a delayed or cancelled flight occurs, contact the airline when you’re notified of the delay. If you’re at the airport, speak with the ticket counter. If you are rerouted, call the direct number of the airline first, as there may be hold times.

When is the Best Time to Travel?

Best time to travel to Australia

Australia has many regions that are best at different times of the year.

The Northern regions such as the Top End (Darwin, Kakadu), Tropical Queensland, Broome, and the Red Centre (Ayers Rock, Alice Springs) are most pleasant to visit between April through September when daytime temperatures are on average between 19°C-31°C and it rarely rains. June, July, and August are the busiest months in these parts; book accommodations and tours well in advance.

Australia’s summer (December through February) is a good time to visit the southern states of New South Wales, Victoria, Tasmania, South Australia and southern parts of Western Australia. Even in winter, these areas rarely fall below zero degrees and snow can only be found in the ski fields of the Snowy Mountains, NSW, Mount Feathertop, Victoria, Mount Hotham, Victoria, and perhaps the mountainous areas of Tasmania.

If you wish to see all the regions of Australia in one trip, the shoulder months of September, October, March and April are best as it’s still warm enough to visit the beach in the southern states, cool enough to tour the Ayers Rock and avoid the humidity and rains of the Top End and Tropical North Queensland. Wildflowers are in bloom in Western Australia during September to October as well.

Best time to travel to Tahiti

Tahiti is warm year round. July, August and September are the best times to visit Tahiti as the temperature is in the mid-20s and there’s little rain.

Best time to travel to Fiji

The best time to visit is during the 'Fijian winter' or 'dry season', from May to October. This time of year is more pleasant with lower rainfall and humidity, milder temperatures and less risk of meteorological hazards such as cyclones.

Best time to travel to the Cook Islands

The Cook Islands is a great destination all year round; seasonal variations are slight, with temperatures ranging between 18°C and 28°C in the winter months (May to October) and 21°C and 29°C during the summer (November to April).

Travelling to Tahiti from Canada FAQs

When are the best times to travel to Tahiti?

Tahiti is a popular destination year-round, and each season has its own unique charm. A trip to Tahiti means a tropical climate with warm temperatures throughout the year.

Dry Season (Apr-Oct) - This period is considered the peak tourist season in Tahiti. The dry season is ideal for outdoor activities, water sports, and exploring the islands.

Wet Season (Nov-Mar) - The wet season also coincides with Tahiti's summer, so you can expect warmer temperatures. Despite the rain (often just an afternoon shower), this season offers lush green landscapes and fewer crowds.

What is Tahiti famously known for?

A trip to Tahiti is your piece of heaven for total privacy and tranquility. Many of the islands offer experiences deeply rooted in authentic Tahitian and Polynesian cultures.

Tahiti is famously known for its stunning natural beauty, crystal-clear turquoise waters, and picturesque islands. From pristine beaches, stunning landscapes to overwater bungalows.

Tahiti also has unreal sunsets, clear oceans and white sandy beaches, making it the ultimate relaxing vacation.

Where is Tahiti located?

Beautifully situated in the heart of the South Pacific and on the same side of the North American time zone for that jetlag-free start to your holidays. Tahiti is the largest of the French Polynesian islands.

Do you have ready-made trips to Tahiti?

Check out our Winter Escape to Tahiti vacation package.

Travel in style on an all-inclusive small ship luxury adventure cruise through the pristine waters of the Islands of Tahiti.

You will sail to five islands in just seven days for a close-up experience not possible on larger ships. Each island will charm you in a different way. The bucket list trip of a lifetime!

What are some of the Tahiti Cruise highlights included in this vacation package?

Tahiti Cruise Highlights:

  • Explore Huahine in search of ancient archaeological treasures and trek the lush tropical landscape of this ‘Garden of Eden’.
  • Snorkel in the vibrant technicolour waters offshore on vanilla-scented Taha’a Island.
  • Spend a relaxing day on Motu Mahana, an exclusive private islet with white sand beaches.  Enjoy a BBQ lunch, drinks served in coconuts and a floating lagoon bar.
  • Explore the beautiful island Bora Bora at your leisure – visit an exclusive beach with volleyball, snorkelling, kayaking and paddle boarding.
  • Enjoy an overnight by Moorea, with views of mountain peaks, sparkling lagoons and sample the fresh local cuisine.
  • Dine al fresco at ‘La Veranda’ restaurant while overlooking iconic Mt Otemanu at Bora Bora
Are there volcanoes in Tahiti?

Tahiti is dominated by 3 extinct volcanoes and splits in 2 parts: Tahiti Nui and the smaller Tahiti Iti

Why should I plan my vacation package to Tahiti with a specialist?

Your luxury Tahitian vacation can only be planned by certified Tahiti Tiare Specialists, who are all of our Destination Specialists. We are experts in all things in these great islands.

Other than our expertise, our Destination Specialists have privileged access to our own experiences,, seminars and various events sponsored by the tourism board and Tahiti partners, which in turn gives us the ability to get our travellers exclusive rates and offers, many of which any other trip-booking website or standard agency will not have access to.

Can I customize my itinerary and vacation package to Tahiti?

Absolutely! At Downunder Travel, you are not restricted to our ready-made packages. We can customize and build a trip for you!

What languages are spoken in Tahiti?

In Tahiti and throughout French Polynesia, the official language is French. However, Tahitian, a Polynesian language, is also widely spoken and culturally significant. English is also spoken in tourist areas.

What are the currency and customs like in the French Polynesian Islands?

The currency in Tahiti is the French Pacific Franc (XPF), and major credit cards are widely accepted.

Tahitian culture is influenced by Polynesian traditions and French heritage, emphasizing hospitality, respect, and modesty. Knowing a few basic French phrases and appreciating the local customs can enhance your experience while visiting Tahiti.

If you have any questions, get in touch with us at 1-866-470-4414.

More frequently asked questions…

Is there departure tax?

For most South Pacific countries, the departure tax is included in your airline ticket. There is no need to pay for this when leaving the country. For the most up to date information, please ask one of our Destination Specialists.

When do I get my tickets?

Tickets are normally sent two weeks prior to departure through standard postal delivery.  If your departure date is very last minute there is the option to have your travel documents sent electronically.

Why do I need to give the ages of my children whilst booking?

Each hotel has its own pricing according to the ages of the children.  When the ages are put into the system, we will get the correct price and policy for the holiday.

How long should my passport be valid for?

If traveling through Asia or any country without Canadian Passport Office Representation, on a Canadian passport, your passport must be valid for a minimum of 6 months after your return date to Canada.

Should you be traveling on anything other than a Canadian passport, please make sure you talk to one of our Destination Specialists well in advance of your departure date.

All passports must be machine readable if traveling through the USA.

Passengers traveling to South Africa must have at least one clear page in their passport for stamping purposes. If you do not have this, you will not be allowed entry to South Africa. A new passport will be required before departure to adhere to this rule.

How do I apply for an ESTA US Transit Authority?

For non-U.S. and Canadian travellers, you can apply for your US Travel Authority from the following link: https://esta.cbp.dhs.gov/esta/

Where Do I Need a Travel Visa?

All Canadian and U.S. passport holders require a tourist entry visa to visit Australia, New Zealand, Asia and most African countries. Discuss with one of our Destination Specialists if you have a passport from another country as the visa requirements may differ.

Canadian and U.S. passport holders do not require a tourist entry visa to enter New Zealand, French Polynesia, Fiji, Samoa or the Cook Islands.

However, if you plan to work or stay longer than 3 months in any of these countries, a different visa may be required.

What currency should I use and will they accept US dollars?

Each country has their own currency and generally won’t accept U.S. dollars. To avoid exchanging your money too many times, it's best to exchange directly from your home country's dollars directly to the currency of the destination you plan to visit.

For travel to some African countries, U.S. Dollars are more widely accepted, along with local currency.

Why do I need travel insurance?

Travel insurance is optional but strongly recommended.

Illness or accidents can happen anywhere without warning. Unexpected emergency travel expenses can be very expensive and government health plans may cover very little, if anything. Having the proper coverage will save you a lot of money and provide assistance with possible hassles. If traveling to a destination where there is a language difference, emergency travel staff will be there to translate and communicate with overseas hospital staff.

Some insurance policies will even cover lost or delayed luggage.

Travel insurance will relieve the stress to get you home safe or back on track with your onward travels.

Talk to one of our knowledgable travel advisors to ensure you are properly covered for your trip.

What if I have coverage with my credit card?

Not all credit cards offer sufficient coverage or any coverage at all. If unsure, check your card's policy and discuss with one of our travel specialists.

Do I need any medical shots before traveling?

It is important to seek medical advice with regards to vaccinations and malaria medications with your General Practitioner.

We recommend the MEDISYS Travel Health Clinic. You will need to call a few weeks in advance of your departure to schedule an appointment. http://www.medisys.ca

What if I need to change my ticket?

Each airline ticket comes with its own specific rules and policies. Airline change fees, fare increases and an agency change fee will apply.

Should you have any questions about the policies for your airline ticket(s), our Destination Specialists are able to go over any rules associated with your ticket.

Why do I need to reconfirm my flights and tours?

Arrangement s can change between purchasing your flight or tour and when you actually travel. Reconfirming your arrangements will help ensure that everything runs according to plan.

Please confirm your arrangements 24-48 hours prior to departure or on arrival if your stopover is less than 24 hours.

How early do I need to be at the airport when travelling to Australia or New Zealand?

Normal check in time is 1.5 hours for domestic connecting flights and 2 hours for international connecting flights. Arriving early is always best in the event of unexpected airport delays.

What is my luggage allowance?

Most airlines have now switched to one piece of checked luggage per person. Should you need to take two or more pieces of checked luggage, please discuss with one of our agents before tickets are purchased so you are aware of your best options.

Please note that some domestic flights within North America as well as Australia and New Zealand, charge for any number of checked luggage. Please ask us if you have any specific requirements.

In today's ever changing airline world, it is important you are aware of the most up to date information. We recommend you look at the following website shortly prior to departure to ensure you have followed the correct protocol with your packing. http://www.catsa.gc.ca/

Cancellation Fees

The following cancellation fees will apply on land arrangements based on time before departure that Downunder Travel Ltd receives actual notice of the cancellation:

45 days or more – Loss of full deposit
Between 44-21 days – 60% of total price
Between 20-7 days – 80% of total price
7 Days Prior to Day of Departure – 100% of total price

Land arrangements such as but not limited to Blue Lagoon Cruises of Fiji, Captain Cook Cruises of Fiji and Australia, Coral Expeditions of Australia; Coach Tours; Deluxe Lodges; Treks; Biking and Special Packages, Rail journeys, and any charters or private touring: For cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price. Additional cancellation fees will apply for travel during special events and over the Christmas/New Year period.

Once final payments are made to Downunder Travel, all earnings / commissions are realized. All realized earnings / commissions are considered non refundable. Also any exchange rate losses from time of payment to time of refund will be withheld. Any exchange rate gains will be refunded to our clients.

Downunder Travel Ltd. acts as an agent/broker between retail customers and tourism suppliers.

Downunder Travel Ltd. is not responsible for the actions of suppliers in any way, nor responsible for the services being supplied to our customers.

These tourism suppliers are all trusted businesses independent from Downunder Travel Ltd. and for which we have no control over their financial solvency and/or possible default.

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We can customize and build a trip for you!

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